Arab Educational Information Network

هدفت الدراسة التعرف إلى درجة استخدام المشرفين التربويين لاستراتيجيات إدارة الصراع في مديريات التربية والتعليم في محافظات شمال فلسطين من وجهة نظر المشرفين التربويين، ويتكون مجتمع الدراسة من (242) مشرفاً ومشرفة، في حين بلغت عينة الدراسة (155) مشرفاً ومشرفة، ولأغراض الدراسة قام الباحث ببناء استبانة مكونة من (36) فقرة موزعة على ست استراتيجيات هي: استراتيجية التعاون للتعامل مع الصراع التنظيمي، واستراتيجية التسوية، واستراتيجية الإحالة لمستوى أعلى، واستراتيجية المجاملة، واستراتيجية التجنب، واستراتيجية استخدام السلطة للتعامل مع الصراع التنظيمي، كما أجريت لها معاملات الصدق والثبات، فقد تراوح معامل الثبات للاستراتيجيات ما بين (0.38 – 0.87)، وبلغ معامل ثبات الاستبانة الكلي (0.83) وهو عامل ثبات عال يفي بأغراض الدراسة. (الملخص المنشور)

The study aimed at identifying the degree of the educational supervisors’ use of the conflict management strategies in the directorates of northern Palestine in term of the supervisors’ point of view. The population of the study consisted of (242) female and male supervisors, while the study sample consisted of (155) female and male supervisors. For the purposes of the study, the researcher designed a questionnaire consisting of (36) items distributed on six strategies: cooperation strategy for dealing with organizational conflict, the strategy of the settlement, the strategy for referral to a higher level, the strategy for courtesy, the strategy of avoidance, and the strategy of using power to deal with organizational conflict. The processes of validity and reliability were conducted, and the reliability variable for the strategies ranged between (0,38- 0,87), and the questionnaire’s total reliability coefficient- resolution was (0.83), a high reliability coefficient which fulfills the purposes of the study. The results of the study showed that: 1) The degree of use of the supervisors for the strategies of conflict management in school districts in the directorates of the north of Palestine, from their point of view was significantly in favor of these strategies: cooperation, settlement, referral to a higher level, courtesy while their use of strategies of avoidance and the use of power was of a fair degree. 2) There are no statistically significant differences at the level of significance (α ≤ 0.05) due to the following variables: sex of supervisor, experience, qualifications, and specialization and job. 3) There are statistically significant differences at the level of significance (α ≤ 0.05) due to the Directorate of Education (place of work) and the differences between the Qabatiya, Jenin, Nablus, Qalqilya, Salfit, Tubas were in favor of Qabatiya, and there are differences between the south of Nablus, Qalqilya, Tubas, in favor of south Nablus. In light of the research results, the researcher recommends designing a training program for the educational supervisors which has to conclude the aspect of conflict management strategies. (Published Abstract)