Arab Educational Information Network

This study aimed at examining the difference between the perceptions of students and their expectations for the service quality of the learning management systems (LMS). A random sample consisting of (290) students enrolled in electronic curricula through LMS at South Valley University. This study depended on the idea of comparing the user's expectations and their evaluations of the service provided by the so-called scale SERVQUAL for Parasuraman in order to measure the service quality. The scale was developed to suit the nature of the study, which is measuring of the service quality of LMS. The scale consisted of eight main criteria which are: Privacy , User Interface , Fulfillment of service, Personalization, Access, Contact/ communication ,Technical Support and Academic Tracking. The results of the study revealed that there was a statistically significant difference between the mean scores of the students' expectations and perceptions on the scale of service quality of LMS. There was also a negative gap between the expectations and perceptions of the students. This calls for the need for improving the provided service. The study also showed that there was a statistically significant positive relationship between all criterea of the scale and the students' perceptions about the service quality of LMS. (Published abstract)