AU - Abu Samra, Mahmoud A OP - pp. 1-15 T1 - Total quality at Palestinian universities : theory and practice [Article] UL - https://jpud.journals.ekb.eg/article_96159_6296c875247a41e6ac1aba0d24850c1a.pdf Full text (PDF) 1 http://search.shamaa.org/fulltext.gif