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A1 Zairi, Mohamed. A2 Ali, Noor Azman ID 21563 OP pp. 1-40 T1 TQM implementation : putting theory into practice examples of best practices in higher education institutions [Article] UL 1 http://search.shamaa.org/fulltext.gif http://journals.hbmeu.ac.ae/Pages/HTMLArticles.aspx?AID=42 Full text