ممارسة مديري مدارس وكالة الأمم المتحدة لإغاثة وتشغيل اللاجئين الفلسطينيين (الأونروا) لإستراتيجيات إدارة الإنطباع وعلاقتها بتطوير أداء المعلمين
This study aimed to identify the practice of impression management strategies by school Principals of the United Nations Agency for the Employment of Palestine Refugees in the Near East (UNRWA) and their relationship to developing teachers' performance. The study relied on the descriptive, correlational approach (based on the survey method) appropriate for the purposes of the current study. UNRWA schools were selected in the capital, Amman with its branches (Qosuor Complex, AL-Nozha Cmplex, AL-Hashemi Complex) to be a population for the study, bringing the total of the study sample to (262) teachers'. The questionnaire was used as the tool of the study which dealt with impression management strategies divided into five areas:(self-enhancement, acting, favoritism ,intimidation ,pleading ) and developing teachers' performance. The results of the study showed that: 1) The degree to which the principals of UNRWA schools practiced impresstion management strategies from the teachers' point of view was moderate, as the area of "prestige" ranked (1) , the area of "representation" ranked (2) , and the area of "Self-enhancement" ranked (3) , "Intimidation" ranked (4) , and "pleading" ranked (5) , and there were statistically significant differences (a=0.05) due to the effect of gender in all impression management strategies except reinforcement. The differences were in favor of males, and there were no statistically significant differences (α=0.5) because of academic qualification in all strategies, and there were no statistically significant differences in all strategies except intimidation and pleading. 2) The level of development of the performance of male and female teachers' in UNRWA schools', from their point of view, was at a high level. There were statistically significant differences (a=0.05) because of gender. The differences were in favor of females. There were no statistically significant differences (a=0.5) because of academic qualifications and years of experience. 3) There is a statistically significant positive relationship between self-enhancement, acting and prestige on the one hand and developing the performance of schoolteachers on the other hand. The study recommended the need for the United Nations Agency for Refugee Employment (UNRWA) to provide training programs for school principals on impression management skills and how to build positive relationships with teachers. (Author’s abstract)