مهارات التواصل الشفهي باللغة الإنجليزية للأغراض السياحية والفندقية : دراسة تحليل احتياجات
Needs analysis plays a vital role in successful English for Specific Purposes development. This study aimed at investigating the highly needed oral communication skills in the tourism and hotels workplace. The sample of the study consisted of 42 hotels employees in Egypt. Data was collected through the participants’ responses to questionnaire items, which consisted of three sections, and semi structure interviews. After quantitative and qualitative analysis, the results revealed that understanding guests' inquiries, clarification (giving directions and problem solving) and conversational skills are the highly required OCS in the tourism and hotels workplace, followed by recognizing different accents, discussion, and fluency. In addition, the study included some needed sub-skills. It is recommended that curriculum and textbook designers make use of the need analysis results and implications presented in this study. They should pay more attention to textbook and syllabus selection in terms of workplace needs. These job-related needs help enable future employees to excel OCS in the workplace. (Published abstract)