Arab Educational Information Network

The purpose of this study is to investigate the perceptions of faculty members at Jordanian public and private universities regarding the application of Total Quality Management (TQM) to university operations and management. The target population consisted of a representive sample of one public and one private university in Jordan, including faculty members. The study used a questionnaire divided according to the following topics: (1) Preparing the quality requirement in universities, (2) Improvement of teaching and learning processes, (3) Human resource development, and (4) Decision making and community service. The researcher adapted the TQM survey developed by Tan.Results of study revealed that (41.2%) of public faculty members described themselves as knowing TQM "Very Well." and (47.4%) of private faculty members described themselves as having a "moderate"Knowledge 39% of public faculty members (39.2%) indicated there was no effort to implement TQM at their universities US 31.1% of private faculty members regarding their universities. T-test indicated no differences among public and private faculty members regarding adoption TQM., and no differences related to gender of public and private faculty members' perceptions of TQM implementation.