Arab Educational Information Network

The purpose of the study was to know the application of the overall quality standards in the higher management of the Yemeni universities. The objectives of the study were to use the study methodology. A study was conducted on a sample of (129) administrative and (841) academic. The use of the statistical analysis program (SPSS-X), and the results of the study indicated the following: The conceptual framework of the concept of total quality in electronic management and the requirements of its application was achieved at the highest (3.90), followed by the axis of obstacles to the application of total quality in electronic management; (3.49). Finally, the focus of the standards of application of total quality in electronic management (2.98), both with a verbal assessment (intermediate). The results of the study also stressed the importance of electronic changes in the re-mechanism, engineering and structure of activities, processes and administrative procedures, training and education, and building an organizational trust in which quality is generally the value directed to the individual's activities. The lack of a clear plan in the electronic administration of the university based on its vision, mission and objectives, and finally the weakness of the relationship between electronic management programs and administrative development. In the light of the results, the researcher presented a number of recommendations that summarized the importance of the transition to electronic management applications in accordance with the concept of total quality and to develop clear plans for the Yemeni universities which need of electronic devices and networks based on their vision, mission and objectives, It was also suggested that studies should be conducted on the obstacles to the application of quality in electronic management. (Published abstract)