مدى توافر معايير جودة خدمة الموقع الإلكتروني للجامعة ودورها في تحقيق رضا الطالب : دراسة حالة للموقع الإلكتروني لكلية العلوم الإقتصادية والتجارية وعلوم التسيير بجامعة سطيف 1، الجزائر


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This study aimed at examining the availability of service quality standards applied in the website of the Faculty of Economics, business and administrative Sciences at the University of Setif 1 -Algeria and its role in achieving student satisfaction. To achieve this aim, a questionnaire was developed, checked for its psychometric properties and distributed to a sample of 257 students who were randomly selected. Major results revealed the following: The study participants had a positive impression about the standards regarding the website content, organization and easy handling, while the design standard received an average impression, if not a negative impression. The participants’ level of satisfaction of the website service quality standards was generally on average. There was a statistically significant influence of the website service quality on the overall participants’ satisfaction. (Published Abstract)